> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://hypefury.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Problems connecting your Instagram account

Are you facing any issues connecting your Instagram account? Is your Instagram account not showing up on the pop-up window? Let's try to solve this by addressing some common issues.

||| For the Instagram integration to work properly, the Instagram account MUST be a Business account (not Creator) linked to a Facebook Page, not just a Facebook profile or account.

### Check if the Instagram account is properly set as a Business account.

Go to [Instagram](https://www.instagram.com/) and click on **More **> **Settings**

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_yksvtr.png)

On the Settings page, click on **Professional Account**. If the account is set as Creator or something went wrong when you set it as a Business account, you will see the option to **Switch to Business account**.

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_izes0n.png)

Click on **Switch to business account** and then click on **Switch** in the pop-up.

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_hrely6.png)

Your Instagram Settings should look like this once the Instagram account is properly set as a Business account.

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_r8pjeg.png)

### Check the connection between the Instagram account and the Facebook page

Go to  [Facebook](https://www.facebook.com/) and click on the **profile picture in the upper right** > **See all profiles**

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_eqox25.png)

You'll see a list of your pages and Facebook accounts, **select the Facebook Page** you want to connect to the Instagram account.

Once you switched to the Facebook page, click on the profile picture in the upper right corner again and click on **Settings and Privacy** > **Settings**

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_xnx6i0.png)

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_i879e7.png)

On the Settings page, click on **Linked Accounts**

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_1a7jlrc.png)

If you have to connect your Instagram account to the Facebook page, you will see something like this:

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_1k8f4x.png)

Click on **Connect Account** and follow the steps to connect the Instagram account to the Facebook page. 

| Make sure you have the pop-ups enabled so you can log into your Instagram account.

Once your Instagram account is properly connected to the Facebook page, you should see it on the Linked Accounts page.

![](https://storage.crisp.chat/users/helpdesk/website/12a4325c7d8f1200/captura-de-pantalla-2023-05-18_10bdjg2.png)

Try to link your Instagram account to Hypefury again following the steps from [this article](https://hypefury.crisp.help/en/article/how-do-i-connect-my-instagram-account-to-hypefury-1s1xz7a/)


If the account is still not connecting, please try to remove Hypefury from the Connected Apps on Facebook and try again.

You can check that on the Facebook Settings and Privacy > Settings > [Business integrations](https://www.facebook.com/settings/?tab=business_tools)